Betfair to compensate Leopardstown losers

11/01/2012 | By More

Hot off the press, just received this email from Betfair: –

“Dear Peter,

Since the 2.00pm race at Leopardstown on 28 December 2011, we’ve looked in detail at all the circumstances surrounding the technology failure and the anomaly it created. In addition, we provided our Gibraltar regulator, the Gibraltar Gambling Commissioner (GGC), with a detailed technical and operational report on the incident and the GGC made a number of recommendations. We have also consulted with customers and taken their feedback on board.

Accordingly, we have reviewed our decision to void all in-running bets matched on the race and, in the interests of fairness, certain categories of voided bets will be compensated by way of ex gratia payments from Betfair. This compensation complies with, and goes beyond, the GGC’s recommendations.

The categories of bets that will be compensated are:

  1. In-play winning positions in both the ‘win’ and the ‘to be placed’ markets which were achieved before the technology failure;  and
  2. In-play winning positions in the ‘to be placed’ market achieved at any time through to the completion of the race.

Bets matched in the ‘win’ market after the technology failure will remain void.

As your bets were placed in one of the two categories described above, a payment reflecting your winnings had the relevant bets not been voided, will be made to your Betfair account today.

Once again we would like to apologise for the inconvenience caused, and the time taken to reach this outcome. We do thank you for your continued support and remain committed to providing you with the best betting proposition possible.

The Betfair Racing team”

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Category: Betfair, Horse Racing

About the Author ()

I left a good job in the consumer technology industry to go a trade on Betfair for a living way back in June 2000. I've been here ever since pushing very boundaries of what's possible on betting exchanges and loved every minute of it.

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