Betfair clarify outage policy

05/05/2011 | By More

A positive move from Betfair to help people out when the site goes down, credit to Betfair for addressing these long held concerns. For the full detail of the statement click on the following link: –

https://promotions.betfair.com/customer … -update-uk

Betfair have also clarified what constitutes an outage: –

“In the event of an unplanned Sports Exchange outage, we will disable the betting functionality across all channels, ensuring a level playing field. However, should Betfair Mobile and/or our API go down, you will be able to continue betting on the Sports Exchange and this will not constitute an outage.”

This is a big plus for Bet Angel users as Bet Angel can still work via it’s unique connection mode concept even if the API is down. This feature alone can save you a tidy sum by allowing you to exit a bad position in the event of an API problem, of which there have been a fair few already this year.

Well done Betfair for bringing some clarity to the outage issue. There are still some potential issues here, but at least there is a clear policy to be adhered to. Most people didn’t have a clue what the status was in previous outages. At least we now know what it should be.

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Category: Betfair

About the Author ()

I left a good job in the consumer technology industry to go a trade on Betfair for a living way back in June 2000. I've been here ever since pushing very boundaries of what's possible on betting exchanges and loved every minute of it.

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